Very efficient SMRT, but I still find this explanation hard to accept

Dear Mr Poh,

Thank you for your email.

We would like to take this opportunity to explain the rationale for the provision of the back rests (bum rests).

In the original design of MRT stations, seats were provided according to the availability of space, passenger flow and structural design. At less busy stations and during off-peak hours, these seats are sufficient for passengers. However, during peak hours, especially at high traffic stations, we observed that seats are fully occupied and there are many passengers standing while waiting for the train. As part of our continuous effort to better serve our passengers, we installed additional resting places to supplement the present seating capacity at seven high-traffic MRT stations, namely City Hall, Dhoby Ghaut, Lavender, Orchard, Raffles Place, Somerset and Tanjong Pagar, in spite of space constraints.

These structures are intended to be bum rests and not as seats. Bum rests provide a feasible solution to maximise the seating capacity as no further benches or seats can be installed in the available areas. Bum rests unlike seats are narrower in width and are installed closer to the wall in order to minimise obstructions at the platform level and facilitate passenger flow and movement.

The bum rest was designed internally in consultation with an external designer. The bum rests are made of stainless steel. When they were first installed, the height was 70.5cm. In response to commuters’ feedback, it was reduced to a height of 62.5cm mid this year.

We have received feedback on the slippery surface of the bum rest. We are currently reviewing the design to make it more comfortable for passengers to rest on.

We seek your kind understanding on this matter and look forward to your continual support.

Yours sincerely,

Jerlene Tan (Ms)
Senior Officer, Customer Relations
Corporate Marketing and Communications
SMRT Corporation Ltd

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One comment on “Very efficient SMRT, but I still find this explanation hard to accept

  1. Ponder Stibbons说道:

    My theory is that they installed bum rests instead of seats in order to deter homeless people from sleeping in MRT stations.

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